Responsible Gaming at suna104
Entertainment should be enjoyable, never a source of stress or harm. suna104 is committed to providing every player in Bangladesh with the tools, information, and support they need to keep gaming fun, safe, and fully within their control. This page covers everything you need to know about playing responsibly on our platform.
Our Commitment
Our Commitment to Responsible Gaming
At suna104, responsible gaming is not a footnote — it is a foundational principle that shapes every aspect of how we build and operate our platform for players across Bangladesh. From Dhaka to Chittagong, Sylhet to Khulna, we serve a diverse community of adults who choose to engage with cricket betting, slots, live casino, and our unique game titles like Treasure Hunt and Pirate Fishing. Our commitment is to ensure that every one of those players can do so in a safe, transparent, and controlled environment.
We firmly believe that gambling, when approached as a leisure activity with clear boundaries, can be an entertaining and enjoyable experience. However, we also recognise that for a small proportion of players, gambling can become problematic. suna104 is dedicated to identifying those situations early, providing effective tools for self-management, and offering a direct path to professional help for anyone who needs it.
Our responsible gaming programme includes robust age verification to prevent underage access, a suite of player-controlled limit-setting tools, a clearly defined self-exclusion process, and a trained support team available around the clock at Bangladesh Standard Time (BST, UTC+6). We work continuously to improve these systems so that suna104 remains a platform where entertainment comes first and player wellbeing is never compromised.
Responsible gaming features are built directly into the suna104 platform — not added as an afterthought. Limit-setting tools, session timers, and self-exclusion are all accessible from within your account dashboard at any time.
Our responsible gaming team monitors player behaviour patterns — such as rapid increases in deposit frequency or session duration — and may reach out proactively to players who show early indicators of gambling-related distress.
Whether you have a concern about your own play, want to set a limit, or need to speak with someone about problem gambling, suna104's support team is available 24 hours a day, 7 days a week via live chat and email.
You decide how much you deposit, how long you play, and when you need a break. suna104's limit tools give you full control over your gambling activity, and any limit you set takes effect immediately.
We recognise that problem gambling does not only affect the individual player — it can impact families and communities. suna104 provides guidance for concerned family members and friends who may need to raise a concern on behalf of a loved one.
suna104 enforces a strict 18+ age policy across all game categories — cricket betting, slots, casino, Treasure Hunt, and Pirate Fishing. Age verification is mandatory before any financial activity is permitted on the account.
Age Restriction
Age Restriction Policy — 18+ Only
suna104 operates an absolute minimum age policy. You must be 18 years of age or older to register an account, make a deposit, place a bet, or play any game on the suna104 platform. This policy applies to every product we offer — cricket betting, BPL and IPL markets, live casino, slot games, Treasure Hunt, Pirate Fishing, and all other game categories currently available or added in the future.
Upon registration, suna104 collects date of birth information and undertakes age verification checks. In cases where our verification systems cannot automatically confirm a player's age, we will request supporting documentation — such as a valid National Identity Card (NID), passport, or birth certificate — before the account is permitted to proceed to the deposit or play stage. We take this obligation seriously and will not relax it under any circumstances.
If suna104 discovers that an account is held by a person under 18 — whether through age verification, a report from a third party, or any other means — the account will be suspended immediately, all pending transactions will be reversed, and any winnings generated during the period of underage play will be forfeited. The account will be permanently closed and re-registration will not be permitted. suna104 reserves the right to report such cases to relevant authorities where legally required.
Player Tools
Responsible Gaming Tools
suna104 provides a comprehensive set of player-controlled responsible gaming tools designed to help you stay in control of your gambling activity. All tools listed below are available directly from your account settings. They can be activated at any time, and in most cases take effect immediately. If you need assistance accessing any of these tools, our 24/7 support team is ready to help via live chat or email at .
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in BDT across all payment methods — bKash, Nagad, and Rocket. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Increasing a deposit limit requires a mandatory 24-hour cooling-off period; decreasing a limit takes effect immediately.
Loss Limits
Define the maximum amount you are willing to lose within a set period (daily, weekly, or monthly). Once your loss limit is reached, play is automatically paused for the remainder of that period. This tool is particularly effective for players who find it difficult to stop after a losing streak.
Session Time Limits
Set a maximum continuous session duration — for example, 30 minutes, 1 hour, or 2 hours. When your session limit is reached, you will receive a clear on-screen notification and your session will be paused. This prevents extended play sessions that can lead to poor decision-making and fatigue-driven losses.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered and won or lost during the current session. Reality checks appear at intervals you choose (every 15, 30, or 60 minutes) and give you a clear, factual snapshot of your gambling activity to support informed decisions.
Time-Out (Short Break)
Take a short break from gambling without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is fully suspended — you cannot log in, deposit, or place bets. Time-outs cannot be reversed early, even if requested.
Wager Limits
Restrict the maximum single bet or total wager you can place within a given period. This tool is useful for players who want to enjoy cricket betting, slots, and casino games without risking disproportionately large amounts on individual rounds or matches. Wager limits apply across all game categories on suna104.
Log in to your suna104 account and navigate to Account Settings > Responsible Gaming. From there you can set or modify deposit limits, loss limits, session timers, reality checks, and time-out periods. If you prefer, you can contact our support team via live chat or email at and a team member will assist you in setting any limit on your behalf — any limit set by our team is applied immediately and cannot be reversed by the player for the stated cooling-off period.
Warning Signs
Recognising Problem Gambling
Problem gambling develops gradually and can be difficult to recognise in oneself. The signs listed below are commonly associated with gambling-related harm. If you recognise several of these patterns in your own behaviour — or in someone you know — we strongly encourage you to reach out to suna104's support team or a professional counselling service. There is no shame in seeking help early; early intervention consistently leads to better outcomes.
Gambling with money that was intended for essential expenses such as rent, food, school fees, or utility bills
Chasing losses — placing further bets specifically to recover money lost in previous sessions
Feeling restless, irritable, or anxious when unable to gamble, or when attempting to cut back
Lying to family members, friends, or colleagues about the amount of time or money spent gambling
Needing to gamble with increasingly larger amounts of money to achieve the same level of excitement
Borrowing money — from friends, family, or financial institutions — specifically to fund gambling
Repeatedly failing to stop gambling despite sincere intentions to cut back or quit entirely
Gambling as a primary way to escape stress, depression, anxiety, loneliness, or other emotional difficulties
Neglecting work, studies, family responsibilities, or personal health due to time spent gambling
Experiencing persistent thoughts about gambling — planning the next session, calculating potential winnings — even when not actively playing
Selling personal possessions or withdrawing savings to fund continued gambling activity
Feeling guilt, shame, or remorse after gambling sessions but returning to gambling nonetheless
Recognising a problem is the most important first step. Please do not wait until the situation worsens. Contact suna104's support team immediately via live chat or at — our team can activate a time-out or self-exclusion on your account right away and point you towards professional support services available in Bangladesh. You can also use the self-exclusion process described later on this page to suspend your account without needing to contact support first.
Self-Assessment
Self-Assessment Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider how often the described situation applies to your gambling behaviour over the past 12 months. If you answer "Yes" or "Sometimes" to three or more of these questions, we encourage you to speak with our support team or a professional counsellor.
Have you ever gambled with more money than you could comfortably afford to lose?
Have you needed to gamble with larger amounts to feel the same level of excitement as before?
Have you tried to win back money you had lost by placing more bets?
Have you ever lied to someone close to you about how much time or money you spend gambling?
Has gambling ever caused you financial difficulties, including missing bill payments or borrowing money?
Do you feel irritable or on edge when you try to reduce or stop gambling?
Have you ever used gambling as a way to cope with stress, anxiety, loneliness, or low mood?
Have you ever jeopardised a relationship, job, or opportunity because of your gambling?
This self-assessment is provided for informational and awareness purposes only. It is not a substitute for a professional clinical assessment. If you are concerned about your gambling behaviour, please speak with a qualified mental health professional or contact a problem gambling helpline. suna104's support team can assist you in taking immediate practical steps — such as setting account limits or initiating self-exclusion — while you seek further support.
Self-Exclusion
Self-Exclusion & Account Closure
Self-exclusion is the most comprehensive responsible gaming tool available on suna104. When you self-exclude, your account is fully suspended for the period you choose — you cannot log in, deposit, withdraw, or place any bets across any game category. suna104 will also suppress all marketing communications to your registered email and mobile number for the duration of the exclusion period.
Self-exclusion is available for the following minimum periods: 6 months, 1 year, 2 years, 3 years, or permanently. A permanent self-exclusion cannot be reversed at any future point — it means your account is closed forever and you are prohibited from opening a new account on suna104. We treat this commitment seriously: any attempt to re-register under a new name or email address following a permanent self-exclusion will be identified and the new account closed.
Log in to your suna104 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion period and confirm your decision. Your account will be suspended immediately. Alternatively, contact our support team via live chat or email and request self-exclusion — a team member will process it within 24 hours and confirm by email.
Once a self-exclusion has been activated, it cannot be shortened or reversed before the elected period expires — regardless of the reason given. This cooling-off design is intentional: it protects you from impulsive decisions made during moments of urge. When the exclusion period ends, reactivation of your account requires a deliberate and explicit request.
If you have a remaining balance in your suna104 account at the time of self-exclusion, we will return those funds to your registered bKash, Nagad, or Rocket account within 5 business days of the exclusion being confirmed. You will receive an email notification once the withdrawal has been processed.
From the moment your self-exclusion takes effect, suna104 will immediately cease all promotional communications — including bonus offers, game launch notifications, BPL cricket betting promotions, Eid specials, and any other marketing content — to your registered contact details for the full duration of your exclusion period.
If you are a family member or close friend who is concerned that someone you care about has a gambling problem and holds an account on suna104, you may contact us at to discuss the situation confidentially. While we can only take formal account action at the account holder's verified request, our support team can advise on the steps available and resources to help you support your loved one through this process.
Support
Support & Help Resources
If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please reach out for help. You do not need to be in crisis to seek support. Speaking to someone early, before a problem escalates, is always the right approach. The following resources and contacts are available to players based in Bangladesh.
suna104 Responsible Gaming Team
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day, and all public holidays. We can help you set account limits, activate a time-out, initiate self-exclusion, or simply talk through your concerns in a non-judgmental way.
Response time: Live chat — immediate. Email — within 5 business hours (BST).
Professional Mental Health Support in Bangladesh
If you require professional counselling or mental health support related to gambling harm, we encourage you to contact a qualified mental health professional in Bangladesh. The National Mental Health Helpline operated by the Directorate General of Health Services (DGHS) provides mental health support and can direct callers to appropriate services.
National Mental Health Helpline (DGHS): Kaan Pete Roi — a confidential emotional support service available to all Bangladesh residents. Contact information is available through the DGHS official channels.
Sometimes the most important step is simply talking openly with someone you trust — a spouse, parent, close friend, or religious leader. In Bangladesh's communities, seeking support from trusted family members and community leaders is a culturally respected way to address personal challenges. If gambling has become a source of stress or financial difficulty, opening that conversation is a meaningful and courageous act. suna104 fully supports players who choose to involve their support network in managing their gambling activity.
Protecting Minors
Protecting Minors
suna104 has a zero-tolerance policy towards underage gambling. We use a combination of registration-time age verification, ongoing KYC checks, and behavioural monitoring to prevent minors from accessing our platform. However, we also recognise that technology alone cannot fully prevent a determined minor from attempting to access a gambling site — which is why parental and guardian awareness is an equally important layer of protection.
If you share a device, mobile phone, or computer with a minor, we strongly recommend taking the following practical steps to prevent unauthorised access to suna104 or any other gambling platform:
Enable screen locks, PIN protection, or biometric authentication on any device used to access suna104. Never save your login credentials in a shared browser profile that a minor could access. Log out of your suna104 account completely when you finish your session.
Install parental control software on shared devices and home networks to block access to gambling websites. Many internet service providers and mobile operators in Bangladesh offer parental controls or content filtering options at no additional cost. Check with your provider for details.
Talk openly with young people in your household about what gambling is, why it is only for adults, and what the real risks are. Age-appropriate, honest conversations are one of the most effective tools for preventing underage gambling and building long-term responsible attitudes toward money and risk.
Never share your suna104 username, password, or linked bKash, Nagad, or Rocket account details with anyone — including family members. If you suspect a minor has accessed your account, contact our support team immediately at support@suna104 and we will investigate and take appropriate action without delay.
If you believe a minor has accessed or is attempting to access a suna104 account — whether your own or any other — please contact our support team immediately via live chat or at . All such reports are treated with complete confidentiality and acted upon without delay. We will suspend the account in question pending investigation and will not permit play to continue until the matter is fully resolved.
Responsible gaming starts with the right tools and the right mindset. Explore our platform, set your limits, and enjoy cricket betting, slots, and more — always within your means and always in control.